Health Plus

Robi Health Plus Service

Health Plus is a Robi Branded 360-degree healthcare solution service for Robi customers. This service largely entails mobile insurance for its subscribers. It has an App as well which is available in the Playstore. You can enjoy several benefits using this app. This service is available through SMS, IVR & WAP as well.

Benefits through App:

1. Live video call consultancy with specialized doctors

2. Live audio call consultancy with specialized doctors

3. Doctor’s Advice video on different diseases (Categorized wise video)

4. Daily Health Tips via SMS

5. Doctor Appointments booking

6. Blood Bank information

7. Dengue Awareness video and Dengue Affected and non-affected areas information map, opportunity to inform affected and non-affected areas along with email facilities to let know DGHS and Its Severity

8. Medicine Reminder

9. Health Insurance Facilities in hospitalization including in (IPD) and outpatient (OPD) benefits cashback offer (Including Dengue affected)

10. One-time cashback offer for COVID-19 (If tested positive)

11. Healthy life Features (BMI calculator, Diet Plan, Reminder)

12. Life and accidental insurance coverage

13. Information on specialized Doctor

14. Nearest Hospital

15. Nearest Pharmacy

16. Blog on Health & Nutrition-related information

17. Health & Fitness calculation

18. Effective medical education for improving your medical knowledge

All these benefits are available in health plus app at a very affordable fee. It’s a daily subscription-based service where subscribed user will charge only at 2.5 BDT (VAT +SD+SC) /daily + (VAT, SC and SD) and can get access to use all of the above-mentioned features. User can get access to this service through SMS, IVR, WAP &/or Android APP. During subscription of the service user will be able to choose their category wise pack activation with mentioned subscription charge amount 2.5 BDT (VAT +SD+SC) (Health Plus Daily pack or Student Pack or Family Pack)

Upon successful subscription, the user will be able to enjoy below benefits through different channels:

How to subscribe & unsubscribe the Health Plus service (Pack wise registration process)

Through SMS: User can subscribe to Health Plus by following below process:

OR dial IVR code 28477 and follow the instruction.

OR visit https://care.healthplus.life/ (WAP sites)

OR you can download the Android App from Google Play store from your Android handset https://tinyurl.com/92r343b4  and use the service by visiting the app.

For USSD Activation & Deactivation Dial:

Note:

Data charge is applicable for browsing the app, streaming the videos, etc.

VAT, SD & SC will be applicable on tariff charge.

IVR browsing and the charge for the short code 28477 is ZERO

No SMS charge for opt-in/opt-out

Please note, after cancelling the service, the user will not be entitled for any benefit from health plus.

Details of Life and Health insurance benefits

Eligible subscribers will have the opportunity to enjoy complimentary life coverage & accidental death coverage upon opt-in to any pack of Health Plus and consuming the respective amount monthly.

If one subscriber is active to Health Plus service for one calendar month, then he or she will be eligible to avail life and health insurance facilities for immediately the next month. The user’s privilege will be given based on the monthly charged amount from the user.

For example, if you were an active subscriber of ’Health Plus' on January 2019 and charged amount was BDT 60 (Excluding SD, VAT & SC), then you are eligible to get the facilities under Diamond plan for the month of February 2019 and so on.

There are four schemes under ‘Health Plus Daily Pack’, below are the details:

There are three schemes under ‘Health Plus Student Pack’, below are the details:

Beside health & Life insurance coverage facilities student pack registered user will be able to get Scholarship Facility as per below:

a)After the father or Mother death of any student pack subscriber they will get compensation Once BDT 30,000 upon the valid claim with proper document.

b)All the student pack subscriber can avail existing Health plus Service except out -patient cash back offer.

There are one schemes under ‘Health Plus Family Pack’, below are the details:

Please consider below information before availing the benefits –

Death coverage:

a)Subscribers will be able to avail the life Insurance death benefit for any cause except suicide and HIV (AIDS), STD, and incurable disease.

b)Accidental death benefit for any accident cause except Murder/Homicide.

Hospitalization in Patient Cash back offer (IPD):

c)Hospitalization benefit will be applicable up to three (3) consecutive night of hospitalization in a single confinement.

d)Per night claim amount will be BDT. 1,000/-

e)Hospital cash Benefit will be provided from the first night of admission in the hospital but have to complete at least 24 hours of hospitalization in order to eligible for any claim.

Outpatient cash back offer (OPD):

f)OPD includes bills for diagnosis test and related attending physician’s visit.

g)Per claim will cover maximum 1000/- [Diagnosis test BDT 800(Maximum) + Doctor Prescription Fees BDT 200(Maximum)] for a single disability.

h)Physician visit will be fixed [BDT 200 per prescription.]

Subscribed user will get all in-patient and out-patient benefits on next month based on current month’s deduction with given yearly limit.

User has to continue the subscription and pay the service fee to avail the benefits.

Information regarding Life and health Insurance Coverage: (Applicable for All Packs)

a) All Robi/Airtel subscribers who registered to Health Plus (Any Pack) will be eligible to avail the benefit of Life/Accidental Insurance and Hospital inpatient and outpatient Cash back offer benefits.

b) Pragati Life & Shandhani Life Insurance (Supernova Insurance partner) shall pay the Benefit to the relevant Beneficiary’s Mobile Banking Service (Bkash, Nagad, Rocket) or Bank Account- count under the same Robi/Airtel Sim. Insurance partner shall pay the approved claim amount to the Beneficiary within ten (15) Working days of receipt of all the relevant claim documents.

c) Hospital cash shall be payable for not more than 10 Hospitalizations (maximum 3 consecutive nights) occurring in respect of any Eligible Subscriber and/or in respect of any given mobile number, in any given “Subscription Year”, which means 12 renewals of the standard 30 days’ membership period.

d) All respective pack eligible Subscribers shall be qualified for and entitled to receive Hospital Cash and Life/Accidental Insurance Coverage, COVID-19 cash back offer (If tested positive) and Scholarship (Student) from service insurance partner without any prior medical examination.

Claim settlement Procedure: (Applicable for All Packs)

a)Each claim settlement is the subject to following terms and conditions:

1. Notification by the Eligible Subscriber of the relevant Covered Hospitalization to Supernova within sixty (60) days of the end of the Covered Hospitalization (or death of the Eligible Subscriber prior to settlement of a valid claim arising from this Agreement in the event of a claim by a Beneficiary other than the Eligible Subscriber);
2. Complete Claim Documents being provided by the Beneficiary to Supernova within sixty (60) days of the end of the Covered Hospitalization (or death of the Eligible Subscriber prior to settlement of a valid claim arising from this policy in the event of a claim by a Beneficiary other than the Eligible Subscriber); and
3. For the avoidance of doubt, any claims make after the given time period shall not be admissible unless mutually agreed otherwise.

b)In order for a claim to be made, the following documents evidencing the Covered Hospitalization (the “Claims Documents”) shall be provided by the Beneficiary:

1. In the event of a claim made by an Eligible Subscriber, the Eligible Subscriber shall provide documentary evidence (scanned or original copies) of the hospital admission and discharge in the form of a digital copy of the Hospital Discharge Certificate; and In the event of a claim, make by the Beneficiary other than the Eligible Subscriber - upon the Eligible Subscriber’s death prior to settlement of a valid claim arising from this Policy, the relevant Beneficiary shall provide documentary evidence of the death of the Eligible Subscriber, the relationship between the Eligible Subscriber and the Beneficiary and of the Eligible Subscriber’s hospital admission;

Exclusion from health plus service benefits: (Applicable for All Packs)

Registered user shall not get any benefit for expenses or losses resulting from or incurred in connection with or in consequence of the following:

i.Exclusion for Death Claim

a) Death caused by self-inflicted injury or the commission of or attempted commission of an assault or any unlawful act or being engaged in any illegal activity or felony.

b) By participating in illegal activity is not covered.

c) Suicide while sane or insane.

d) The condition of Acquired Immune Deficiency Syndrome (AIDS), or any AIDS related illness or HIV virus.

ii.Exclusion for Hospital Cash Claim

a) Treatment of family planning purposes including termination of pregnancy, sterility or treatment related to assisted reproduction/ contraception.

b) Mental, emotional, or psychiatric disorders, alcoholism or any other narcotic ad- diction.

c) Obesity i.e., treatment for, or required as a result of obesity, any cosmetic or plastic treatment/surgery, unless required as reconstructive surgery as a consequence of an injury due to accidents, burns.

d) Any procedures which is experimental or not generally accepted by the medical profession viz. acupuncture, herbal/Ayurveda/homeopathy treatment and any Alternative Medical Care (AMC) etc.

e) Rest, convalescence or rejuvenation cures, thermal baths, physiotherapy or confinement for the purposes of slimming or beautification.

f) Injury arising due to accident while participating in any unlawful activities (e.g., driving a car without a license), attempted suicide, violation or attempted violation of the law, injuries willfully or intentionally self-inflicted or due to insanity or under the influence of a drug;

g) AIDS and HIV diseases.

h) Any kind of treatment related to eye / dental will not cover.

The following documents will have to be submitted along with claim form-
Required Documents: For Hospital Cash Claim

• Scanned/Photocopy of Doctor’s Advice for hospitalization.
• Scanned/Photocopy of Discharge Certificate.
• Scanned/Photocopy of Hospital Bills.
• Scanned/Photocopy of other treatment related documents [If necessary];
• NID
• Photo

Required Documents: For OPD

• Scanned/Photocopy of Doctor’s prescription with seal & sign
• Scanned/Photocopy of Diagnostics test bill copy
• Scanned/Photocopy of Diagnostics test report
• NID
• Photo

Required Documents: For Life/Accidental Insurance Claim

• Scanned copy/Photocopy of Claim Form filled-up and signed by Nominee.
• Scanned copy/Photocopy of Death Certificate of the insured from last attending physician/clinic/hospital with registration number mentioning actual cause of death or certificate issued by Counselor of Ward in City Corporation area, Member of Union Parishad outside the City Corporation and any other legal Govt. authority authorized by the Govt.
• Scanned copy/photocopy of either of birth certificate or secondary school certificate or National ID or passport for identity verification for Insured & Nominee
• Scanned copy/ photocopy of Photograph of Nominee.
• FIR copy for Death due to Accident
• Post Marmot report for Death due to Accident.
• NID
• Photo

Where can I submit the claim form?

Answer:
1)Courier to Supernova Techno Ltd. office address. Claim department – High Tower, 8th Floor, 9 Bir Uttam A. K Khandaker sarak, Mohakhali C/A, Dhaka-1212
2)Email to Supernova claim team: claim@supernovatechbd.com by writing the subject line as Insurance policy under Health Plus and our claim team will guide for the further procession.

Where can I get additional support?

Answer: Supernova Techno Ltd. will provide dedicated support by email and Call center.

3) Email support: support@supernovatechbd.com

4) Registered user Call center number: 284777 and (Support time 9 am to 11 PM) Except public holiday & government holiday

• Email support: support@supernovatechbd.com (24/7)
• Call center number: 284777 (Support time 9 am to 11 PM Saturday to Thursday)