MyFamily

Robi MyFamily is the FIRST and ONLY product for family in Bangladesh, that you can share with multiple family members based on how you want! Introducing new feature in Special call rate among Family members, Auto Renew, Multiple family pack purchase feature, add up own family.

Robi offers best value family pack that suits all you family need!

• You can share Internet, Minute, SMS with family member
• Prices are inclusive of taxes, all plans are 30 days validity
• The child can only exit/opt out from family when both the pack and resources have expired. If either is still active or valid (pack expires but still has resources or vice versa), exit is not allowed.
• Anyone can buy the family pack of Deno Tk 1299 (60GB+1100Min ,30D) from MFS Recharge (bKash, Nagad, Rocket, Upay, Tap), but if s/he wants to share resources (Data & Min), s/he needs to share though My Robi App
• The customer should be receiving 10% bonus for sharing the family pack (Only for 798 and 1299 Deno). There will be no bonus on child share for 799 and 999 deno.

New Features in MyFamily:

1. You have to create a Family group and add Family members (minimum 1) before purchasing a MyFamily pack.

2. Parent can add up to 10 Family Members (child members).

3. Parent can purchase a pack and share it with up to 5 Child Members from his/her list of Family Members.

4. Parent can now purchase a pack with either Auto Renew or with no Auto Renew.

5. When a parent shares his/her Family Pack with the Child, then the Parent and only Child members who were shared the pack with can avail 45 Paisa Call Rate at 1 Second Pulse among all the Family Members. Special call rate will be applicable for Parent to child, child to parent and child to child users.

6. Shared Internet, Mins, SMS will be transfer to Family members account and Parent user will not have any control after successful transfer.

How to purchase the plan?

Any regular Robi Prepaid/Postpaid customer can purchase above MyFamily plans through MyRobi App

Purchase through MyRobi:

You have to create a MyFamily group and add minimum one family member.

Next You can view and compare suitable plan from MyRobi App. Based on your family need you can choose any of the bundle to opt-in. Respective bundle price will be deducted from your mobile balance.

It is easy to manage sharing family members from MyFamily bundle section of MyRobi App. Customer can view subscribed balance, allocated balances and remaining usage of each member, if require the purchaser can also increase the shared volume of a member.

Note: If any number is already a member under another subscriber, s/he can’t subscribe to the MyFamily pack within the validity period of existing plan.

How to create family member and allocate data, voice and sms?

Creating family member is easy and very convenient. Customer can only create family member with MyRobi App by clicking My Family on Quick Links or Menu option.

Can I modify after first allocation to family members?

Yes, you can modify but only increase the allocation. Once you have allocated, you cannot reduce the volumes from your members. Currently, the modification is only offered from MyRobi App. Visit MyRobi > Click on “MyFamily” > Tap on “Manage Family Members” > from each of member’s dashboard you can click to share additional benefits.

Can I share volumes with other operator number?

Unless Ported-in to Robi, you cannot create other operator number as a MyFamily member. If the number is Ported-in to Robi you can create a MyFamily member and allocate quota.

I am using Prepaid/Postpaid Number, can I create Postpaid/Prepaid number as member?

Yes, you can add prepaid/postpaid number as your member of MyFamily group.

How can I check balance?

You can easily check you and your members’ balance by visiting MyRobi App.

Are Family Packs Auto renewable?

Yes, you can purchase with or without Auto Renew.

How would I know if my bundle has been activated? And if my group creation has been activated or not?

You will be notified through SMS once your bundle purchase is successful. Also, we will notify you with a SMS once you create family members, allocation details will also be shared with you once you do it.

Can I use data volume over any network?

You can use data volume over any network.

I am already a member of MyFamily by my father/brother/mother/sister, can I buy MyFamily bundle?

No, once you are a child under any parent, you cannot buy pack during that time. You can buy after the expiry of the bundle validity and removing yourself as a Child account under that parent.