Call Waiting / Forward / Divert / Holding
Call Waiting/Call Holding
Do you need to manage two calls at the same time? Not a problem at all!
Call Waiting lets you know when you are on a call and someone else is trying to get through to you. You will hear a tone that alerts you to the incoming call. On the other hand, the Call Holding Service allows you to put your current call on hold and either deal with the incoming call, or make a new call. It is also possible to switch alternatively from one call to the other without terminating either of the calls.
You can activate or deactivate Call Wait through the menu of most phones. Alternatively, you can use the codes below.
- To activate Call Wait and Call Hold press *43# and SEND
- To deactivate Call Wait and Call Hold press #43# and SEND
- To check if Call Wait and Call Hold are activated or deactivated press *#43# and SEND
There's no charge for either of these services. But please look at your mobile phone manual to find out how Call Wait works on your mobile phone.
Call Divert/Forwarding
It might not always be convenient to answer the phone. So if you’re already busy on a call, cannot answer phone or just don’t want to be disturbed, you can divert your calls to your voice mail or any other number.
Call Forwarding allows an Robi Postpaid and Prepaid user to divert incoming calls to another Robi or any other number in Bangladesh including BTCL number (except international number).
How to divert calls to your voice mail or Robi number?
Select one or more divert options and press the following keys to activate or cancel divert from your handset:
| Divert Options | Activate | Cancel | To Check Status |
|---|---|---|---|
| UNREACHABLE | * * 62 * DIVERT NUMBER # SEND | # # 62 # SEND | * # 62 # SEND |
| BUSY | * * 67 * DIVERT NUMBER # SEND | # # 67 # SEND | * # 67 # SEND |
| NO REPLY | * * 61 * DIVERT NUMBER # SEND | # # 61 # SEND | * # 61 # SEND |
| ALL CALLS | * * 21 * DIVERT NUMBER # SEND | # # 21 # SEND | * # 21 # SEND |
You can cancel ALL DIVERT by pressing # # 002 # SEND
Please look at your mobile phone manual to find out how the divert options work on your mobile phone.
Charge/Fees:
Divert charge is applicable for diverting calls to another number except Voice Mail. There is no charge for diverting calls to Voice Mail but access to mail box and retrieval of voice message is charged at normal airtime.
This call rate is not applicable on bonus amount, emergency balance and call divert/call forward tariff. Bonus amount and emergency balance will be used first and then this special call rate will be applied. Regular product package tariff will be applicable while call divert/forward feature works.